Job: Front Office Manager

This posting has expired and is no longer available.

Job Description

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Front Office Manager is responsible for overseeing all aspects of the Front Office operation. Including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and employee relations.

Job Description:


  • High school graduate or equivalent.
  • Four-year college degree, preferably in the hospitality industry.
  • Two years experience in a similar conference center.
  • Two years of management experience in Front Office or Reservations.
  • General computer proficiency.
  • Pleasant phone demeanor.
  • Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.
  • Class B Driver’s License and a clean driving record.


  • Supervise the training of all Front Office employees and motivate them to perform their jobs effectively.
  • Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures.
  • Monitor and control payroll and other expenses including damaged vehicles.
  • Development and monitoring of the Front Office budget.
  • Develop and maintain open lines of communication within the department and with other departments within the property.
  • Resolve guest problems expediently and in a professional manner.
  • Ensure exceptional guest service is delivered at the Front Desk, Front Services, and Concierge.
  • Conduct monthly Front Office meetings.
  • Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern. 
  • Direct the efforts of the Front Office Supervisors/Captains and Front Office Agents.
  • Attend required meetings as a representative of the Front Office. 
  • Attend property committee meetings, i.e. safety.
  • Handle disciplinary action, coaching and counseling sessions and related personnel issues.
  • Ensure all group rooming lists are accurate and to coordinate any special group requests. 
  • Delegate work among the staff in an equitable manner.
  • Insure that all guests’ valet and laundry needs are being met by the Front Office Agents
  • Responsible for the timely delivery of guest messages, mail and deliveries.
  • Responsible for the maintenance and cleanliness of the Front Office vehicles.
  • Actively participate in cleanliness of the lobby, hallways, and porte cochere.


  • To be a member of the Emergency Response Team (ERT).
  • To assist other departments as required.
  • Will perform additional duties as requested by the Director of Rooms.


All Employees

  • Free Parking
  • Free Meals
  • Free Uniforms
  • Uniforms laundered free
  • Matching 401(k)
  • Company Hotel Travel Discounts
  • Free access to on-site state of the art fitness center

Full Time Employees

  • 14 days Paid Time Off per year
  • 10 Paid Holidays
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Flex Spending Account
  • Educational Assistance

Deloitte Hotel and Conference Center is managed by Benchmark Hospitality International.  This facility is a private hotel and conference center located in the Dallas-Fort Worth area. The objective is to provide gracious, personalized service in a high quality and high volume luxury hotel environment.

  • 800 single occupancy guest rooms
  • 95K square feet of conference and classroom space
  • Cutting edge hospitality and educational technology
  • Marketplace style, three meals a day restaurant
  • 18 hour coffee/wine bar
  • Casual indoor & outdoor, social venue
  • 12K square foot Fitness Center

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience.

BENCHMARK’S progressive "Be The Difference" culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.

Posted 20 Days Ago

Full time


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