Job: Front Services Manager

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Posted: 03/12/2018

Job Status: Full Time

Job Reference #: R0009830

Job Description

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Front Services Manager is responsible to maintain organization and supervision of the Front Drive Operation, strategize with vendor partners, communicate all relevant information and ensure guest have a consistently flawless arrival/departure experience, and to ensure prompt response with transportation, information and the overall stay of the guests.

Job Description:


  • High school graduate or equivalent. 4 years college education preferred.

  • 3 years hotel experience in a full service hotel.

  • One year supervisory experience.

  • Excellent service and communication skills.

  • Strong computer skills with proficiency in Word, Excel, Outlook and Power Point

  • Valid Texas Driver’s License with good driving record


  • Responsible for drive management in coordination with our transportation vendor to sustain ideal usage of drive at all times Forecast and track actual front drive traffic including day/overnight valets and other vehicles.

  • Recommend and create alternative arrival/departure logistics based on business levels and resources.

  • Manage the front systems as needed.

  • Lead guest badging initiatives and track data as needed.

  • Responsible for the hiring, training, scheduling, performance appraisals, discipline and support of the Front Office staff.

  • Ensure that all guests’ valet, laundry and luggage needs are being met by the Bell Attendants.

  • Handle any guest needs or feedback in a productive manner.

  • Assist with the safety/security of guests and communicate as needed to the appropriate leaders.

  • Responsible for the adherence and enforcement of all property and Benchmark Hospitality policies and procedures.

  • Establish relationships with vendors for outsourced needs such as taxi’s, valet parking and other services.

  • Monitor and control payroll and other expenses.

  • Responsible for the timely delivery of guest messages, mail and monitoring of Hotsos for Front Office operation.


  • Maintain a superior level of professionalism.
  • Respond to any reasonable request made by Leadership. Perform MOD duties as requested.
  • Be able to comply with house policies and procedures and those of Benchmark Management.
  • Be a member of the Emergency Response Team.
  • Attend all management training as requested by Division Head or Human Resources.


 All Employees

  • Free Parking
  • Free Meals
  • Free Uniforms
  • Uniforms laundered free
  • Matching 401(k)
  • Company Hotel Travel Discounts
  • Free access to on-site state of the art fitness center

Full Time Employees

  • 14 days Paid Time Off per year
  • 10 Paid Holidays
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Flex Spending Account
  • Educational Assistance

Deloitte Hotel and Conference Center is managed by Benchmark Hospitality International.  This facility is a private hotel and conference center located in the Dallas-Fort Worth area. The objective is to provide gracious, personalized service in a high quality and high volume luxury hotel environment.

  • 800 single occupancy guest rooms
  • 95K square feet of conference and classroom space
  • Cutting edge hospitality and educational technology
  • Marketplace style, three meals a day restaurant
  • 18 hour coffee/wine bar
  • Casual indoor & outdoor, social venue
  • 12K square foot Fitness Center

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience.

BENCHMARK’S progressive "Be The Difference" culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.

Posted 2 Days Ago

Full time


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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